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Mobility Scooter Troubleshooting

With a mobility scooter there are various problems that can be encountered from time to time, the types of problems can vary with the make and model of mobility scooter that you have and some makes and models might have common and well known problems.

Sometimes a user can experience a problem where the mobility scooter keeps starting and stopping, what may happen is that it may travel a few meters and then stops and then allows you to move a little further and then stops again.

In other cases you might be ready to use your mobility scooter to find that it simply wont move, and as comes naturally to most, you will probably find yourself checking the battery at first to make sure that it has a charge and that the battery and it’s connections are fine.

Beyond checking the battery, some of the other areas to check is all of the wiring to make sure that none is disconnected or that no wiring is damaged.

Depending on whether you are getting some movement from the mobility scooter or no movement at all, you will also want to check fuses to see if this could be the issue.

Also it can be worth checking to see if anything is overheating, like the motor.

Fortunately with a mobility scooter, there’s not quite so many parts, unlike other vehicles, so it can sometimes be easier to narrow down what may be causing a problem.

In the cases where the problem that you are experiencing is very common to a particular model of a mobility scooter, it can make it a bit easier to find out how to fix the problem as there can be plenty of information available about it, but sometimes the problem can be a little different or not common with the make and model that you have.

It is a good idea though to start with checking the connections, wiring, any signs of overheating and fuses to rule these out first, then beyond that if you cant find any other obvious faults and there’s nothing mentioned regarding the problem in any manual available that you have, then the next step can be to have a professional look at it.

If you don’t mind, and are able to, it’s always worth a quick look yourself, you could save yourself time, and money too if the problem is something minor and the extra knowledge that you gain can be handy for any time in the future that your mobility scooter has problems operating.

41 Responses

  1. Mike
    Mike at |

    I am often asked by people to try to fix something because they cannot afford some of the rather exotic prices, for instance. A local family who emigrated here from Bosnia had a mother with MS and had to go about in a chair. Her real left wheel froze solid and she took it to the local independance shop who wanted over 3oo pounds to replace the differential. She asked me to look at it, it had a plastic cover over a roller bearing which was dry inside and had “frozen”. In five minutes I stripped it greased it and she was on her way. Her father now brings me a pride victory and its driving me nuts. Power apparently drains very quickly but the meter shows full charge, I have checked every connection, checked for worn through wires that might explain a short circuit, nothing! now after charging it all night there is no power to the wheels (it isnt in freewheel mode) the batteries where replaced two weeks ago, so it isnt the batteries. However; I have noticed a small red LED flashing inside the power meter housing that is blinking at precisely the same rate as the indicators would when in use, it flashes constantly so doesnt appear to be an error code, so I am suspecting indicator relay is in error but it does work and the lights all work. I can only find one fused under the rear canopy below the seat which isnt blown, one in the headlamp assembly also not blown. The pride manuals are not helpfull and I cannot get an electrical schematic or repair book. So I am kind of stumped.

    Reply
  2. Mitch Athearn
    Mitch Athearn at |

    Lots of times after sitting a few hours my Sonic
    Pride Mobility scooter will not start even with fully charged new batteries.
    Have checked every obvious thing such as the circuit breaker,fuses,reseated all connections, freewheel switches,etc.
    Kinda suspect the motor. Please offer suggestions.

    Reply
  3. Mitch Athearn
    Mitch Athearn at |

    Won’t start most of the time even with fully charged new batteries.
    Have checked all obvious things such as reseating all connections, circuit breaker, freewheel
    switches,etc. Please offer suggestions.

    Reply
  4. Jose Jesus
    Jose Jesus at |

    That`s because it goes into power saving mode if you leave the key on and don`t use it for a certain period of time. All you have to do is turn it off and back on for it to go again.

    Reply
  5. Michele
    Michele at |

    My mom’s mobility scooter sometimes wont go again after you brake… and then it makes a beeping sound… any ideas?

    Reply
  6. dave
    dave at |

    you may have the brake lever off or you have a faulty connection on the micro switch on the brake solenoid ,a simple cleaning of the contacts should resolve it,if this fails you may have a faulty solenoid

    Reply
  7. john
    john at |

    My mom has a Rascal 200, she says that sometimes it just stops, this happened in the middle of the street she was crossing, any ideas….the batteries are new I dont see anything loose…thanks for any help

    Reply
  8. alan
    alan at |

    shoprider,will not move fully charged batteries,when key is turned on there is a beeping sound from around the motor also the fuse has blown now, please any ideas

    Reply
  9. dom
    dom at |

    where can i get fault codes for strider mx4 mobility scooter

    Reply
  10. john
    john at |

    i have a invacare orion scooter and it keeps going slow someone says it may be the magnetic braking wher do i find this and could this be the problem or what else could it be .cheers

    Reply
  11. susan
    susan at |

    I have a go go elite traveller. I left it in a heavy shower for about 10 mins., and the next time I went to use it, it had a continuous whistling noise. it is probably electrical, as it only gets quieter when the battery runs down. It still goes, but the the noise is driving me crazy and I don’t want to cause any long time damage. can anyone help to identify the problem? Thanks.

    Reply
  12. trevor hoare
    trevor hoare at |

    mum has a shoprider and on two occasions even with the ignition switch off the scooter jumped backwards at speed the second time she had already got off it, has anyone encountered this before thanks trevor

    Reply
  13. Graham
    Graham at |

    I have a Pro-Rider scooter, when I go for about 1 mile the Battery lever indicator suddenly goes from full down to zero and limps back home, I have purchased a battery condition tester and when tested they are still 9 tenths full but it will not go anymore….any ideas, could it be the control unit… thanks Graham

    Reply
  14. sandy
    sandy at |

    I have a pride victory, which wont go, this happened last weekend and I had some one look at it and when I went to show them it went but he checked it over anyway and everything seemed to be ok. Now 6 days later here I am ready to go out and it wont go. Any suggestions, by the way fully charged yesterday and I hadnt used it after the charge.

    Reply
  15. Graham
    Graham at |

    Its the Pro Rider Road King, I tried something out yesterday, I ran the scooter for just over a mile and on the last 200yds the battery gauge went from full to empty within the 200yds , my wife and district nurse pushed me back home the last 10yds or so, anyway left it for around an hour without charging it and the battery guage was back to full, went out on it again for roughly the same distance and same thing happened, but managed to get back home, then today (saturday) have done the same without charging again, batteries are just over 3 quarters full after all that. I have phoned Pro Rider who are sending and engineer out, the batteries are 2 x 55amps and less than 12months old.

    Graham

    Reply
  16. lloyd smith
    lloyd smith at |

    i have aquired asuperlite s-hand mobility scooter and have charged batteries but arlarm wont stop to alow motor to move any sugestions would be grateful ;

    Reply
  17. Karen
    Karen at |

    I have a shoprider Paris scooter,My battery is fully charegd but when I switch it on it just beeps instaed of going backwards or forwards.I live outside the uk and dont want to charged a rediculous amount for repairs by not knowing the cause of this if I take it to a repair shop.

    Reply
  18. Graham
    Graham at |

    Hi Karen

    Have you accidently knocked the lever under the seat so that the scooter is in “free wheel” and can be pushed manually, that usually causes the beep beep when you turn it on, just a thought.
    Graham

    Ps to admin.
    I solved my problem, it was the batteries I got a local company who came out and did a test on them for me, now doing 20 miles with no problems…lol

    Graham

    Reply
  19. Karen
    Karen at |

    No it is not the lever putting into free wheel and the battery is showing full when switched on and left on.Just will not go

    Reply
  20. Sharon
    Sharon at |

    Hi have strider st#1 mobility scooter and it just stops dead after a short distance. My paths and roads are bumpy and was wondering if the battering is disconnecting. have stopped in middle of the road with cars waiting until I get started again and the only way to do that is push the battery pack hard but that is not easy with my neaurological condition. sick of stopping and starting or in some cases not starting. Help do I need to get someone out or could I fix it myself.

    Reply
  21. BoB
    BoB at |

    After buying my scooter, I read the rather pathetic owner’s manual that came with it. I especially wanted to check out the information regarding charging of the batteries.

    I guess like all the manuals for all of the various scooters, it recommended that the batteries should be recharged after EVERY use and once the red LED light changed to green, the batteries were fully charged. Usually after only two to three hours.

    However, I think that this is a rather poor recommendation, especially after personally experiencing very poor range from fully charged batteries. I found information from a few fellow scooter users to be of value indeed. There is also some excellent battery information on this American website too:

    http://www.batterystuff.com/

    Now I use my scooter throughout the day and only recharge it when I’m done for the day. I charge the batteries overnight for at least 8 hours, sometimes longer and only unplug it the following day when I’m about to use my scooter. This allows DEEP CHARGING of the cells which helps to reduce sulfation (American terminology) of the cells. This sulfation is the white oxide deposits which forms on the lead plates inside the battery reducing its performance. If this is not controlled, it crystallises and the battery will finally be “dead!” A good intelligent battery charger that automatically switches over to trickle charging is highly recommended as this keeps the batteries fully charged without the possibility of overcharging them.

    Scooter owners who put away their scooter for the winter season are advised to charge your scooter’s batteries at least monthly to maintain their performance. This is where a good intelligent charger comes in very handy for the trickle charging ability as it could be left switched on provided it’s safe to do so (no possibility of tripping over cables etc..)

    The other things to lookout for is to make sure that you have connected the wiring at the battery terminals correctly and that the screws, bolts or clamps are tighten up without stripping any threads. A thin coating of petroleum jelly (Vaseline) over the terminals is also advisable (do NOT use ordinary grease!)

    BoB

    Reply
  22. bryon kerslake
    bryon kerslake at |

    I have a pride sonic scooter i took on holiday last year used it about 5 days it was working ok, on the last day on putting it in the car with the yellow leaver in the free wheel possion, getting it out of the car at home pushed it into to the garage and did not use it for three weeks, when i did want to use it put the yellow leaver to drive possion it would not move green light flashng is there a micro switch on the rear axle connected to the yellow leaver battery full charge.please can help anybody

    Reply
  23. Karen
    Karen at |

    Hi, I have fianlly solved the proplem with my scooter, it was moisture in the motor causing it not to go when switched on and just beeping.The machanic stipped it down dried it and now its perfect.

    Reply
  24. Linda Weber
    Linda Weber at |

    I put new batteries in my gogo elite scooter and now it won’t move forwards or back words. What do I need to do?

    Reply
  25. Rob
    Rob at |

    Hi my nan has a kymco scooter, it seems to have developed a fault it cannot be driven or free wheeled. When lifted and one wheel is turned the other rear wheel turns in the other direction, thus when in the ground it goes nowhere. Any help?

    Reply
  26. janet buckley
    janet buckley at |

    hi just womdered if you could help me i have a sterling midi 4 mobility scooter that wont start it was fine yesterday but when switched on today an orange light is flashing and horn continually on it is fully charged and wont go forwards or backwards i have tried reset button but same thing keeps happening any idea what could be causing this

    Reply
  27. Karen
    Karen at |

    Hi, Like I said in an earlier reply My problem was Moisture in the motor. Once the mechanic dried it out it was perfect. My Shoprider Paris was doing exactly the same thing !!

    Reply
  28. gill
    gill at |

    hi i have a cmt 580 scooter it shows battery full charges fine ..has no faults showing in the diagnostic blink thing but wont start ??i have tried loose wires and tested the batteries showing at 12.7 amps ..what can be wrong its driving me crazy ..hope you can help me

    Reply
  29. John
    John at |

    I have exactly the same problem as Janet, with my dad’s Sterling Midi 4 – constant buzzing when switched on after being on charge and no movement in either direction. Any help would be greatly appreciated. Thanks!

    Reply
  30. gill
    gill at |

    got my cmt fixed was the control board cost me 150 pound but well worth it as he gave it a full fix and maintainance and im flying around now ..

    Reply
  31. Darren Hall
    Darren Hall at |

    I have a Sterling 2 four wheel mobility scooter it’s stopped working after a charge. I checked everything reset the scooter, batteries, connections, etc. You turn it on it just beeps really fast then nine beeps and stops. The headlight is working and the dail is showing a full battery. We have tried putting apart with the key out etc to no avail, please can you help.

    Reply
  32. Pattie
    Pattie at |

    My Rascal 329le was stolen a couple of weeks ago with tiller head smashed to “hot wire”. I got it back the next day after police recovered it (upside down in a ditch!)

    I’ve replaced the tiller this morning as the wiring in the old one was a complete mess. Batteries are charged (lights, indicators, horn etc. now working fine) but the machine is still not moving! (yes…I have checked the freewheel is in the drive position)

    Any ideas what I can try next, please?

    Reply
  33. Rosalyn
    Rosalyn at |

    I have a calypso 4 wheel , the plastic on the battery guage turned white , is there any way to fix it ?

    Reply
  34. Sue
    Sue at |

    please help i am stuck in work and my pro rider king kangarooed to work like the brakes were stuck on quite scary now when i turn the key it just beeps no movement please help xx

    Reply
  35. Helen
    Helen at |

    Please help. I have been given a Wheeltech Pioneer midi scooter that was fine and working last week but when I got it home and it has been on charge for 14 hours it still says its charging and when I unplug and turn it on the “power eye” is flashing and it will not move even though the scooter display says its fully charged. It’s not in “free wheeling” mode, my uncle gave it to me and he moved it about a week ago and it was fine.
    Any ideas?

    Reply
  36. stumpey
    stumpey at |

    Hi my LifeWay 3 suddenly stopped and after managing to get it home, I found it was the the parking switch. The buggy works fine except it now goes forward slowly with a beep and reverses very fast. The wiring is not the problem as I have tried it both ways. Could someone help please its doing my head in Thanks Stumpey.

    Reply
  37. Danny
    Danny at |

    I ahve a little red flashing light on my pride victory and it wont go into forward or ereverse can someone help please

    Reply

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